Last updated: 21 September 2026
ICT Essentials respects your privacy and is committed to protecting personal information entrusted to us.
- WHO WE ARE
ICT Essentials is a business email systems company based in Kenya.
For privacy matters, contact us at:
- INFORMATION WE MAY COLLECT
We may receive personal information that you choose to provide when you contact us or request our services, including your name, email address, telephone number, organisation details, and information about your email system or support request.
We may also receive limited technical information needed to operate, secure, and maintain this website.
Please do not send passwords or other confidential security information unless it is necessary for a specific service and we have provided a secure way to do so.
- HOW WE USE YOUR INFORMATION
We may use personal information to:
- respond to enquiries and support requests;
- provide and manage our services;
- communicate with clients;
- maintain business and service records;
- protect our systems and prevent misuse; and
- comply with legal and regulatory obligations.
We do not sell your personal information.
- HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Where specialist providers or service providers are needed to deliver a service, we only provide information reasonably necessary for that purpose.
- THIRD-PARTY SERVICES
ICT Essentials may use trusted third-party providers for services such as website hosting, email, communications, security, payment processing, or other business functions.
Those providers may process personal information on our behalf or independently under their own privacy terms.
Where personal information is transferred outside Kenya, ICT Essentials will apply the safeguards required by applicable data-protection law.
- HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, to maintain appropriate business records, or to meet legal or regulatory requirements.
- COOKIES
This website may use cookies or similar technologies required for website functionality, security, or other enabled features.
You can control cookies through your browser settings. Where consent is required for non-essential cookies, we will obtain it as required by law.
- YOUR DATA PROTECTION RIGHTS
Subject to applicable law, you may have the right to:
- be informed about the use of your personal data;
- access your personal data;
- request correction of inaccurate personal data;
- request deletion or erasure where applicable;
- object to or restrict certain processing;
- request portability of your personal data where applicable; and
- withdraw consent where processing is based on consent.
To exercise a privacy right, contact:
- COMPLAINTS
If you have a concern about how ICT Essentials handles your personal information, please contact us first so that we can address it.
You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
- CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, website, or legal obligations change.
The latest version will be published on this page.
- CONTACT
ICT Essentials
Email: emailfix@ictessentials.co.ke
Direct: vitalis@ictessentials.co.ke
WhatsApp: +254 722 700050
Phone: +254 722 700050 | +254 731 337199
Website: https://ictessentials.co.ke/